1.Do you ship overseas? Yes, We ship to most countries around the world. Free Shipping over 3 pairs.We run discounts and promotions all year, so stay tuned for exclusive deals.
2.How can I track my package? After the package is sent, you will receive a confirmation email. You can see your tracking number in the email(Sometimes in the Spam box), please use the tracking number to check (you can use 17track.net or other websites). You can also log in to the member center to check your order!
3.How long will my order take? It depends on where you are. Deliveries can take anywhere from 7-20 days. For such a high-quality and beautiful product, it is very worth the wait. You will not be disappointed! Delivery details will be provided in your confirmation email.please check Shipping Policy
4.Why is my package not shipped yet? ①Kindly allow 1-3 business days (exclude weekend and Public Holiday),most orders leave our distribution center within 24-48 hours of the order being placed.
②In some cases our Customer Service Team may hold orders that run the risk of being fraudulent or that need additional review or verification to protect our product. When this happens, our Customer Protection Team will reach out to you directly if your order will be delayed due to it being reviewed. ③In some cases we may just run out of a hot item that is expected back in stock within 3 business days. If this was the only item you ordered, rather than canceling your order, it will be held until the item is back in stock and we are able to fulfill the order. When this happens our Customer Service Team will send you an email notifying you of the delay.
5. Why it says that my order has been fulfilled /Delivered ,but I haven't receive it yet? The status "Fulfilled" or “Delivered“”referring to the orders has been shipped out from our end. It does not indicate the delivery. Kindly be informed that the delivery status.Track whenever you want via our Order Tracking Page
6. How do I change or cancel my order? We know how important your order is, so we aim to fulfill orders as quickly as possible. Please note that we can help you modify your order before shipment. It includes changing the size or the color of an item, removing an item, changing your shipping address. While we cannot cancel or change an order once it has been shipped, you are welcome to return the item to us in accordance with our Returns.
7.How to get discount or use code?Can I use multiple discount codes for an order? You can view promotional discount codes and promotions through the pop-up window or by viewing the poster and the top bulletin board. Then you can add the items you like to the shopping cart, click checkout, the page has: ''AppLy', where you can enter your code and click apply.Please Note: Only one discount code can be used for one order.
8. I placed an order, but never received a confirmation email.Why is this? If you do not receive an email from Everylenses within 24 hours after placing your order please check your email address on file whether it is correct. If you still need assistance, Please Contact US by email: firstname.lastname@example.org
9. OOPS！I was so excited to place my order that I forget to use my code.How to do? We understand that these things can happen. The good news is that you can use your code for your next order. Orders that have been placed cannot be changed.
10. Received a damaged item, what should I do? If your item was damaged during shipping, you are eligible for a full refund. When requesting your refund, please be ready to provide Customer Service with graphs clearly showing the problem with the item and its courier number as soon as possible. Please also provide "Proof of Damage" documentation from your courier. Alternatively, you can open the item in front of the delivery person and if you find that it was damaged during shipping, you can reject it and send email to us about the case for a reship.
Kindly Remind: Please contact us within 24 hours after you have received your lenses if you have any doubt about your lenses. Please don’t forget to enclose the lens picture so that we can check for you.